This is an English translation provided for your convenience. The Turkish version is the legally binding text.

Cancellation and Refund Policy

Last updated: 14.10.2026

In short

• Dragon Coins are sold only through Google Play (Android) and the App Store (iOS); refunds also follow these stores' rules.
• Dragon Coins and Item Shop items are digital content delivered instantly; there is no statutory right of withdrawal (Distance Contracts Regulation Art. 15(1)(ğ)).

How to request a refund

• Google Play (Android): within the first 48 hours after purchase you can request a refund directly from Google Play (Google Play refund request). After 48 hours, write to us; where appropriate, we start the refund through Google Play.
• App Store (iOS): refund requests go directly to Apple (reportaproblem.apple.com); the decision is Apple's.
• The Dragon Coins of a refunded purchase are deducted from the account.

When we can help

• Payment taken but no Dragon Coins: log in to the game again (delivery completes automatically). If they still don't arrive, write to us with the order number; we complete the delivery or refund through the store.
• Item Shop item not yet collected: if you haven't yet taken an item you bought in the Item Shop from your Item Shop storage in the game, within 14 days we can cancel it and return the Dragon Coins / Effort Points you spent to your balance.
• Duplicate purchase: if the same item was bought twice by mistake, the extra one is refunded.

When no refund is given

• Used Dragon Coins and items taken from storage and used.
• Accounts restricted or closed for breaking the game rules.
• Not liking how an item looks (items are shown with their name, icon and description before purchase).

Contact us

From your registered e-mail address, write to destek@alestamt2.com.tr, or in game via Menu › Support, with your username and the order number (Google Play: starts with "GPA."; Apple: the order ID on the receipt). We reply within 7 business days at the latest.

Seller

Alesta 2 Mobile